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Frequently Asked Questions

Where are your handmade goods made?

We sell handmade goods from an increasingly wide community of independent makers and designers. We started by selling what friends made here in Portland, Oregon, but have grown to add makers from across the United States, and select fair trade importers. Take a look at our About Us page for more info.

You're a record label too? 

Yes. We began by providing a way for friends to release their music and reach a wider audience, and have continued to grow to represent an increasingly diverse, multi-genre group of artists. You can read more about our whole story here.

Is everything in your stores on your website? 

Only a portion of our in-store stock is online at any given time. If you've seen or purchased something at one of our four locations in Portland, Oregon, and can't find it online, send us an email at customerservice@tenderlovingempire.com and we will help you out.

I have a question about my online order. 

Send us an email at customerservice@tenderlovingempire.com and we will make sure everything works out great. 

You accept returns right? 

Absolutely. We want to make sure you're happy with your purchase, either online or in our stores. We'll take online returns or exchanges within 30 days of purchase for any reason, and within 15 days in our stores (make sure you have the receipt!). You can read our complete refund and exchange policy here.

How much is shipping? 

Light things are cheap, single 12" LPs are generally $5 across the U.S., and we ship Priority Mail for heavier items. For more specific details and international rates, please see our shipping page here.

Will you sell my handmade goods? 

Send us an email at submissions@tenderlovingempire.com with links, descriptions, and whatever else you like, and our buyers will take a look.

Can I be on your record label?

Send us a soundcloud or other streaming link to label@tenderlovingempire.com and our record label folks will give it a listen.

Can I work at Tender Loving Empire?

Take a look at our Jobs at TLE page for current openings. You can also follow us on Instagram, Facebook, or Twitter and see our job announcements there. 



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